Here’s what other fellow motorhome owners are saying about us. Have your own story you want to tell? Post a review on our Google or Yahoo review page!
Got our 2014 Dutch Star a few weeks ago. The wife and I wanted to go on a few little trips to see how everything works before my hip surgery the end of the month as we are planning on leaving in January for a few months of traveling. So on our first little trip, after 35 miles, the engine warning light comes on, check engine light goes on, dashboard is blowing up. So we stop of course on Interstate.
I go out back and there’s radiator fluid on the pavement. Not happy. Its Sunday, Labor Day weekend at 1 pm, Warranty people aren’t any help, so the wife calls up our salesperson from the dealership. It’s Sunday remember. He asked me whats wrong and I said it looks like we lost a belt off the engine. I sent him a few pics of which belt it was.
He told us he and a mechanic from the dealership will be there in an hour or so. We couldn’t believe it.
Sure enough, after an hour or so, he shows up, with a mechanic and his wife! They put on a new belt, we add in some fluid and we are on our way. A little later but on our way.
Can’t beleive the salesman…and he is 83 years old, would do this for us. Says a lot about the dealership. Steinbring out of Garfield, MN. Pretty cool.
Talk about customer service! Every one of the staff were absolutely on the top of their game and genuine – made us feel like family. They trusted our word as though it were a contract. We’ve never done business like this before but it was refreshing and low stress. The staff at Steinbring Motorcoach went above and beyond to accommodate our hectic schedule. Absolutely reassuring knowing there will be continued support. Can’t wait to begin our journey in our Newmar Dutch Star – we’ll tell everyone that we can about this top notch dealer!
Just a note to say Thank You and congratulations on your first class service we received. We have a 2014 Ventana (Newmar) all electric coach. On July 8th we work up to no electricity. I called Newmar customer service. I was determined the problem was a transfer (delay) switch. They called you about the emergency and you said to bring it in even though your shop was full. We arrived about noon and got right in. You even went a step further and let us use a car to get something for lunch.
Thank you again for the great service!
James & Annette
I just wanted to take a moment to thank you and your staff for the professionalism and hospitality you shared with Dani and I through the purchase of our 2008 Essex. I must admit that we were unsure about purchasing a pre-owned coach so far from home and doing it sight-un-seen with just photos as our guide. Lee was instrumental in reassuring us of the quality and condition of the coach and his knowledge of the product that you sell. After traveling 1200 miles to your facility, we were pleasantly surprised at how well we were treated through the purchase and orientation of the coach. The coach was even better than we expected.
It is reassuring to know that there are dealers that truly take pride in their business and you are one.
Please take a moment to thank Lee, Judy, Randy, and the rest of your staff. We would recommend Steinbring Motorcoach to anyone that is looking for a Motorhome and hopefully someday we can send a customer your way. Keep in touch and Thanks Again!!
I just wanted to send you a note of appreciation. We have been working with Steinbring for about 4 years for service on both of our Newmar Motor Coach units as well a buying the last one thru Steinbring. I tell more and more people who are looking to buy a coach (for some it is their first one) that they really need to visit with the staff at Steinbring…they are upfront, honest, and treat you like a good friend.
Typically when you buy an RV that is the last they want to see you. They aren’t interested in service and if they have a service department it is so small they can’t service what they sold. It never makes you want to go back.
But NOT at Steinbring they have a great service department. I brag about the Steinbring sales team to everyone, because no matter where I see them – at the Garfield facility or at the Minneapolis RV Show, they recognize me by name. But, the area that I brag about the most is the service department. In the end it is the service department that sees me the most. It is also the reason that I will come back to Steinbring to buy my third and fourth Newmar Motor Coach.
Last November we were in Massachusetts and our side motor went out and had to be replaced. On the way back to Minnesota, we realized that the flapper arms on the slide no longer deployed. To take it back for repair would mean a 3,000 mile trek..not going to happen, Instead on our way back from Fargo, we stopped in at Steinbring, found our favorite service person – who even greeted us by of first name. We told him what had happened at the other RV dealer, he looked in two areas and quickly determined that Massachusetts dealer hadn’t tightened the slide motor to the right torque. He made the fix in 7 minutes and we were on our way. This is why we have all of our motor coach maintenance done at Steinbring.
The better you service is after the sale…the better your sales will increase!! Whatever you do in the future – make sure to increase your service department and keep hiring a bunch of great guys!! I am hooked on Steinbring, I tell everyone about Steinbring, and I count the staff as our friends. Because of you we had a great 2013 and some great trips in our 2006 Dutch Star!
Dave & June
To our friends at Steinbring MC,
“Thank You” is not enough to say for how much we appreciate your efforts! You, all of you, really put the “service” in “customer service”! WOW, we’re so happy with our new home on wheels and you can be sure we’ll tell EVERYONE who’s interested where we bought our awesome coach! We’ve had a good time here in your neck of the woods, and if we’re ever close, you can be sure we’ll stop and say hello.
Thank You! Jon&Kathy
Dear Jon & Steinbring Staff:
Chris & I would like to thank you for the pretty welcome bag, your kind hospitality and everything you did to make our purchase a smooth one. We are very pleased with our fifth wheel that met and exceeded our expectations! Your staff was accommodating, knowledgeable and very professional to us!
Chris & Brenda
To Lee & Staff at Steinbring’s
“We received your kind thank-you package and truly appreciate the thoughtfulness. We look forward to making use of each item and when we do, we will be reminded how pleasant it was to do business with you all.
You may be sure we will recommend your dealership to others and should we ever wish to trade again (although this coach seems to be all we could ever want), we will certainly be back.”
Gary & Jacque
As a new customer and first time owners of a motor coach, we would like to take the time to tell you how your dealership has stood out – up and above any others we looked into before purchasing our motor coach. I am retired from my own company that sold “service” to get ahead of my competition and know how important that is to sustain returning customers.
Our experience, from the beginning with Lee and Judy and the shop employees to today where we depend on Randy to answer our almost daily questions, has been outstanding! If it were not for Randy, we probably would have found ourselves in some bad situations. Randy was even kind enough to answer his phone on Christmas Eve to help us out.
It is this service that will keep us coming back to your dealership when we decided to upgrade, and it is this service that will keep us telling our family and friends to buy from Steinbring’s when the time is right.
Keep up the GREAT work!
Mike & Jean
“Thank you doesn’t seem enough for the great experience at your facility. We appreciated your patience and information extended to us. The guys in the shop gave their full attention for ALL our request. The gifts are wonderful and will think of you every time we use them. Look forward to meeting you again!” – Wayne & Mary Kay Forslund
Here is a portion of a letter written in the Readers’ Forum of Family Motor Coaching magazine. – November 2006 – FMC
We were just passerby on Interstate 94 west near Alexandria, Minnesota when our motorhome, trailer, and motorcycles caught on fire on the side of the road, and we found ourselves stranded and homeless.
The Alexandria fire department, sheriff’s department, and the Minnesota state patrol were quick to respond. They worked very diligently to put out the blazes. We appreciated their efforts.
Jon Steinbring of Steinbring Motorcoach and the crew from his dealership were absolutely incredible. They helped us solve many problems we encountered during the ordeal. Jon’s generosity helped make a tragic situations a lot less stressful. He even invited us to his house to watch holiday fireworks that weekend.” – Richman’s
“Bill, We want to thank you so much for taking the time to drive out our coach to Las Vegas! It was so nice to explain everything to us and convincing me to drive it! Again thank you so much and hope to see you in the future” – The DaBrecque’s
“Sheldon (Newmar Owner Relations), if you ever have someone stranded near Minneapolis you can send them to Steinbring Motorcoach with a clear conscience. Super clean showroom and shop, with the best staff in the business. Fast, friendly service, the best shop I have been in. Thanks again guys!” – Morley
“Dear Jon, Lee, Judy, Shirley, Dennis and the whole Steinbring crew: We want to thank you for making us feel so welcome at your beautiful place. We appreciated all of your expertise on Newmars. Our new Bay Star is exactly what we expected and more! We LOVE it and have already camped 9 nights. Life is good!” – Dave and Sally
“We just can’t tell you how much we appreciate all you did to help us with the purchase of our new coach, your patience with our making up our mind as to what we wanted; your extra-ordinary help getting ready over the Thanksgiving holiday; all the help with the paperwork; and the knowledge we can call anytime.” – Laurence and Nancy
“Dear Judy, Thank you for the wonderful experience we had purchasing our motorhome at Steinbring’s! You made our financial paperwork a breeze. Our new motorcoach is a dream come true because of everyone’s effort to create a dealership you all can be proud of.” – Tom and Susan
“Dear Jon and Lee, We want to thank you for handling our brake recall problem in an expedient and professional manner.” – Brian and Kip
“Mack and I just wanted to tell you how impressed we were by your openness, trust and sincerity. You have a way on making everyone feel at home and comfortable. We can see why Newmar has rewarded your business. We would also like to give a special thanks to Lee for making this all happen. His efforts and personal attention was greatly appreciated. Lee made the purchase of our new Dutch Star a rewarding experience.” – Mack and Jolen
“Jon, Jon’s kids and all the great staff members…Thanks so much for a great time, all of your great service and advice and explanations!” – Stan & Mary
“Our motorcoach looks like new because of your great team! Thanks to all of you for the hard work and attention to detail that was given in making our motorcoach a dream come true” – Tom & Susan
“Dennis, Once again we cannot thank you enough for your great service. You always give us service above and beyond and we want you to know how much we appreciate you!” – Cheri and Keith
“Just a short note to thank all of you for your help and service you provided us in the purchase of our new coach. We are SUPER thrilled. We have never had the pleasure of working with such a fine, fun and knowledgeable group of people. You all are just the greatest. We wish each of you a wonderful holiday season and will think of you with great fondness each time we hit the road!” – Judy and Steve
“We want to thank you for the box and the goodie bag with a plaque – so thoughtful and a nice touch. We are so blessed for finding this coach for Marc and we appreciate all the help with everyone to make this happen” – The LaBrecques
“Lee, We would like to commend you for your time and insight on coaches. Your input has been of great value to us. We are still in the process of making a decision and look forward to your assistance in the future” – Dennis & Janel
“To Lee and everyone at Steinbring’s, We just wanted to let you know that we love our new motorhome! We have it all set up and ready to take on our first trip in August. Thank you so much for all the nice gifts. The Steinbring coffee cups are perfect for our single serve coffee pot and the Tastefully Simple products were so good! Best of all, we love the RVers prayer plaque, it was so thoughtful of you.” – Bob & Judy
“We want to thank you for taking the time to send us a wonderful package. What a surprise! We will use and enjoy everything. The motorhome has been a real joy. This makes our shows a lot easier to handle and it really fits our needs.” – Patty & Nick
“All of us from Fergus Falls Tae Kwon Do would like to take this opportunity to thank you for your generous support. Without your help the students would not have been able to enjoy such a successful 9th Annual Fergus Falls Tae Kwon Do Inner School Tournament.” – Master Fisher